Hungry? Chat on Facebook to sequence during Andheri’s ‘Go Panda’

What if we never had to download an app to place an order? Or, better, place your sequence on Facebook Messenger or Whatsapp? Come Monday, Go Panda hopes to turn a country’s initial grill to go live with an programmed discuss bot on Facebook Messenger, that business can use to get elite food details, prices, and recommendations. The bot was combined by a garland of youngsters who approached Yash Chandiramani (24), owner of Go Panda, with a thought 3 weeks ago. “Here’s how it works: instead of downloading an focus like Zomato, business can simply “chat” with a bot on Facebook Messenger, and ask it questions like “I wish something sharp underneath `300,” he explains. The bot will suggest 4-5 dishes that it thinks matches your requirement. Bots are an constituent partial of many businesses abroad, including a likes of McDonalds, wherein business speak to an programmed voice appurtenance during a drive-in to place their order.

Why it works
“There are around a billion apps accessible on a marketplace today, though a normal user uses usually 20-30 apps on their phones — we are competing in that tiny a shade space,” says KG Abhishek (23), one of a 5 initial members of Mpower.chat, a three-month aged association that coded a discuss bot. “Instant messaging proves to be a good resolution in such cases, given there is no download barrier; one can strech any business directly by Facebook Messenger.” The immature smarts over during Mpower already had a simple structure ready, and when given a immature vigilance by Yash, changed quick to emanate a Go Panda bot.

“We took all a required sum of a menu – how a opposite dishes are made, and enclosed it in a coding. Now, reaching any business will be a two-click routine — that’s what a diversion has become,” he forked out. “Whatsapp will open adult a bot discuss duty in a entrance months and that will be a large pull for people like us; we will be means to entrance a bigger market.”

The limitations
However, incorporating a discuss bot into a business is usually a initial step — a plea comes when it has to overcome barriers such as personal preferences, languages, etc. “Currently, a discuss bot can usually promulgate in English,” forked out Hrushikesh Mande (23), another owner of Mpower. “But we have coded it in a demeanour where it can know jargon words.”

The Mpower.chat group (Left to right: Hrushikesh Mande, Chantelle Menezes, Nameer Khan, KG Abhishek)
The Mpower.chat group (Left to right: Hrushikesh Mande, Chantelle Menezes, Nameer Khan, KG Abhishek)

“In a initial stages, a discuss bot can't accommodate specific personal preferences, such as customers’ allergies (“I am allergic to olives; can we suggest something?”),” pronounced Abhishek. “Eventually, we aim to build all a AI (artificial intelligence) into one centralised AI. After all, we are simply a use provider, whose aim is to assistance other business grow on chat.”

When we attempted it
When this contributor used a Go Panda discuss bot, a initial thing that we beheld was that responses were intensely fast. The bot was means to guide, educate, and surprise us about a opposite dishes and a recommendations thrown adult by a AI (Artificial Intelligence) were varied, and tailor-made to a kind of query asked (eg: “Can we suggest a non-spicy duck dish?”). However, some queries, such as “How most time will a food take to be delivered?” could not be processed.

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